Overview

In this Privacy Policy, “us,” “we,” or “our” refers to Melbourne Veterinary Care Centre (MVCC). We are dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information. We adhere to the Australian Privacy Principles set out in the Privacy Act.

By providing your personal information to us, you agree to our collection, use, and sharing of your information as outlined in this Privacy Policy, along with any other agreements between us. We may update our Privacy Policy from time to time by posting changes on our website. We recommend checking our website regularly to stay informed about our most current Privacy Policy.

Personal Information We Collect

Personal information refers to any information or opinion about an individual that can be used to identify them. This includes details such as your name, address, contact information for both you and your pets, and potentially your credit card details.

We may collect the following types of personal information:

• Your name
• Mailing and/or residential address
• Email address
• Phone number and other contact details
• Date of birth or age
• Credit card information
• Information related to your pet, based on your interactions with the MVCC system or service providers
• Device ID, device type, geo-location, computer and connection information, IP address, page view statistics, traffic data, advertising data, and standard web log information
• Details about the products and services we have provided to you or that you’ve inquired about, including any additional info necessary to deliver services and respond to your requests
• Other personal information you provide directly or indirectly via our website, app, or other platforms you permit us to collect information from
• Data from customer surveys and feedback forms
• Any other personal information that may be needed for our transactions or services with you

We collect this information either directly from you or through third parties. We gather this data when you:

• Communicate with us via emails, chats, or social platforms
• Interact with our sites, services, content, and advertisements
• Invest in our business or inquire about potential purchases

In addition, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history, and relevant records checks) from any recruitment consultant, your previous employers, and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

When Will We Collect, Use, and Disclose Personal Information?

We may collect, store, use, and disclose your personal information for the following purposes:

• To allow you to access and use our website, services, and app
• To operate, secure, enhance, and optimize our website, services, app, business, and user experience, including conducting research, performing analytics, and marketing activities
• To send you service-related communications, reminders, technical notices, updates, security alerts, and requested information
• To send you promotional messages and other content that may interest you
• To manage rewards, surveys, contests, or other promotional events or activities we sponsor or organize
• To meet our legal obligations, resolve disputes with users, and enforce agreements with third parties
• To review your employment application

We may send you marketing communications and information about our services and products, which could include emails, SMS, mail, or other methods, in compliance with the Spam Act and the Privacy Act. You can opt-out of receiving marketing materials by contacting us or using the opt-out options available (such as an unsubscribe link). MVCC does not sell or share your personal information with third parties for their direct marketing purposes.

Do We Use Your Personal Information for Direct Marketing?

We may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail, or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us or by using the opt-out facilities provided (e.g., an unsubscribe link). MVCC does not sell or share your personal information to third parties for third-party direct marketing purposes.

To Whom Do We Disclose Your Personal Information?

We may share personal information for the purposes outlined in this privacy policy with:

• Our employees and related entities
• Third-party suppliers and service providers (including those assisting with our website or business operations, or providing products and services to you)
• Payment processors (e.g., merchants receiving card payments)
• Any parties to whom we transfer our assets or business (or parts of it)
• Specific third parties you have authorized to receive your information
• Other individuals or organisations, such as government agencies, regulatory bodies, and law enforcement, as required, authorised, or permitted by law.

Disclosure of Personal Information Outside Australia

We may share your personal information with cloud providers located in the United States. By providing us with your personal information, you consent to its disclosure outside of Australia and understand that we are not obligated to ensure that overseas recipients comply with Australian Privacy Law. However, we will take reasonable steps to ensure that any overseas recipients handle your information in a manner that aligns with the Australian Privacy Principles.

Using Our Website and Cookies

When you use our website, we may collect certain personal information, such as the pages you visit, the time and date of your visit, and your computer’s internet protocol address. We may also use cookies or similar technologies to track your website activity and remember your preferences. Cookies are small files stored on your device (like your computer, mobile phone, or TV) that allow us to recognize you across different sessions, devices, or services. You can disable cookies through your browser settings, but doing so may affect the functionality of our website. Any personal information collected through cookies is treated in the same way as all other personal information, as outlined in our Privacy Policy.

Security

We store your personal information in both electronic and physical formats and take reasonable measures to protect it from misuse, loss, unauthorized access, or disclosure. These measures include physical, administrative, and technical safeguards. However, we cannot fully guarantee the security of your personal information.

Links

Our website may include links to third-party websites for your convenience, but these links may not always be up-to-date or maintained. Unless stated otherwise, we are not responsible for the privacy practices or content of those external sites and have no control over them. The privacy policies of those sites may be very different from ours, so we recommend reviewing their policies before using those sites.

Accessing or Correcting Your Personal Information

You can request access to the personal information we have about you by reaching out through the “Contact Us” section. In some cases, we may not be able to provide access to all of your information, and if that happens, we will explain why. We may also need to verify your identity before fulfilling your request. If you believe any of the personal information we hold is incorrect, please let us know, and we will make reasonable efforts to correct it.

Making a Complaint

If you believe we have violated the Privacy Act or if you would like to file a complaint about how we have handled your personal information, you can reach out to us through the “Contact Us” section on our website. Please provide your name, email address, and/or phone number, along with a clear description of your complaint. We will acknowledge your complaint and respond within a reasonable timeframe. If you feel the issue has not been resolved to your satisfaction, we will inform you of the next steps you can take.